This Privacy Policy describes how Noorelle (the “Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.noorelle.com (the “Services”). For the purposes of this policy, “you” and “your” refers to you as a customer, website visitor, or any individual whose information we collect.
Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of your information as outlined below.
1. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. We will post any updates directly to this page and change the “Last Updated” date above.
2. What Personal Information We Collect
The specific types of personal information we collect depend on how you interact with our Site and use our Services.
Information We Collect Directly from You
Contact Details: Your name, email address, shipping address, billing address, and phone number.
Order Information: Your items purchased, payment confirmations, and billing/shipping details used to fulfill your purchase.
Account Details: Your username, password, security questions, and other verification credentials if you register an account.
Customer Support: Any information you choose to provide when reaching out to us via email or contact forms.
Information Collected Automatically (Usage Data)
When you navigate our Site, we automatically track certain data via cookies, pixels, and similar technologies. This includes:
Device details and browser type
Your IP address and network connection
How you browse, click, and interact with our pages or advertisements
Information Obtained from Third Parties
We securely obtain information about you from trusted vendors and platforms who assist us, including:
Shopify: Our e-commerce platform host.
Payment Processors: Such as Stripe or PayPal, who collect your billing details securely to process transactions (Noorelle does not store raw credit card details).
Marketing & Analytics Partners: Tracking pixels and web beacons used to optimize our advertising and shopping experience.
3. How We Use Your Personal Information
We use your information to deliver a smooth shopping experience, specifically for:
Fulfilling Orders & Services: Processing payments, arranging shipment, managing returns/exchanges, and sending order notifications.
Marketing and Advertising: Sending tailored promotional messages, text updates, or displaying personalized ads based on your interests. (EEA Residents: Processed under legitimate interests according to Art. 6 (1) (f) GDPR).
Security & Fraud Prevention: Detecting and investigating fraudulent or malicious activity to keep our store safe.
Customer Support: Responding to your questions and continually improving our product offerings.
4. Cookies and Tracking Technologies
Noorelle uses cookies to remember your preferences, run analytics, and tailor marketing. You can manage, reject, or remove cookies through your browser controls. Please note that disabling cookies may cause certain features of our online store to stop functioning correctly.
Note: Our Site does not currently alter its practices in response to “Do Not Track” browser signals.
5. How We Disclose Personal Information
We do not sell your personal information. We only share data with trusted third parties under the following business conditions:
Service Providers: Delivery/shipping carriers (e.g., Canada Post), payment processors, IT systems, and data analytics tools.
Corporate Transitions: In connection with a business merger, sale, or bankruptcy.
Legal Compliance: To comply with applicable laws, respond to legal subpoenas, or protect our brand rights and safety.
6. International Data Transfers
Your information may be transferred, stored, and processed outside of your home country. For European and UK customers, when data is transferred across international boundaries, we rely on recognized legal protection frameworks, including the European Commission’s Standard Contractual Clauses.
7. Your Rights and Choices
Depending on your location (such as California, Canada, or the European Economic Area), you may have specific rights regarding your personal data:
Right to Access / Know: Request a copy of the personal information we hold about you.
Right to Delete: Request that we erase your personal data.
Right to Correct: Update inaccurate or incomplete details.
Right to Object / Restrict: Ask us to pause or limit how your data is processed.
Opt-Out of Marketing: You can unsubscribe from our marketing emails at any time by clicking the “Unsubscribe” link at the bottom of our emails.
To exercise any of these rights, please contact us at info@noorelle.com. We will verify your identity before processing any data requests.
8. Children’s Data
Our Services are not designed for or targeted to children. We do not knowingly collect information from children under the age of 16. If you believe your child has provided us with their data, please email us so we can promptly delete it.
9. Contact Us
For any questions regarding our data privacy practices, to file a complaint, or to exercise your rights, please get in touch with us at:
